Question 1

Are Nexus Health doctors registered in Australia?

Accepted Answer

Yes. Every clinician is registered with the Australian Health Practitioner Regulation Agency (AHPRA) and credentialled by our clinical governance team.

Question 2

What does a consultation cost?

Accepted Answer

Pricing varies by consultation type. Final pricing is shown clearly before you confirm a booking. Bulk-billing is not offered at launch.

Question 3

Can I get a medical certificate?

Accepted Answer

Yes, where clinically appropriate following a consultation. We do not backdate certificates and do not issue them without a consultation.

Question 4

Do you prescribe controlled medications?

Accepted Answer

No. Nexus Health does not prescribe Schedule 8 drugs, ADHD medications, medicinal cannabis or high-risk weight-loss medication.

Question 5

What happens in an emergency?

Accepted Answer

Telehealth is not appropriate for emergencies. Always call 000 if you or someone else is at risk of serious harm.

Question 6

How is my health information stored?

Accepted Answer

All data is stored in Australia and handled under the Australian Privacy Act 1988 and the My Health Records Act 2012.

Question 7

Do you support employees of large organisations?

Accepted Answer

Yes. Our corporate health team builds tailored telehealth and wellbeing packages for small, medium and enterprise employers.

Questions, clearly answered.