Clinical governance
Safe, accountable, evidence-based care.
Our governance framework defines how clinical decisions are made, reviewed and improved. It is published, reviewed annually, and overseen by independent clinicians.
Clinical governance
An independent clinical advisory group oversees protocols, scope of practice and incident review. Quarterly clinical audits are mandatory.
Privacy
Compliant with the Australian Privacy Act 1988 (Cth), Australian Privacy Principles, the My Health Records Act 2012 and state-based health records legislation.
Practitioner standards
All clinicians are AHPRA-registered with current indemnity. Credentialling, scope-of-practice agreements and ongoing CPD are tracked centrally.
Quality assurance
Structured clinical notes, peer review, and randomised note auditing under a published QA framework.
Patient safety
Nurse-led triage, red-flag detection, and explicit escalation pathways for symptoms requiring in-person or emergency care.
Complaints
A documented complaints pathway with response timeframes, internal review, and escalation to AHPRA or the Health Complaints Commissioner where appropriate.
Nurse triage red-flag rules
Our nurse triage system uses structured symptom screening with automatic escalation rules. Any presentation meeting an emergency criterion is immediately routed to call 000 advice and disqualified from telehealth.
- • Chest pain, breathing difficulty, stroke signs → 000 escalation
- • Suicidal ideation or acute crisis → Lifeline 13 11 14 + clinical escalation
- • Severe trauma, bleeding, paediatric red flags → 000 escalation
- • Sepsis indicators → ED referral pathway
Risk management
Nexus Health publishes its clinical risk register and reviews incidents under a structured root-cause analysis process. We deliberately exclude high-risk service categories at launch, including controlled-drug prescribing, ADHD medication management, medicinal cannabis and complex mental health crisis care.