Clinical governance
Clinical governance and patient safety.
Our governance framework supports safe telehealth care, clear accountability and appropriate escalation.
Clinical governance
Our governance framework defines clinical leadership, scope-of-practice controls, incident review and escalation responsibilities.
Privacy
Our privacy framework sets expectations for data handling, retention, access controls and confidentiality.
Practitioner standards
Practitioner identity, registration, scope and appropriate indemnity are verified as part of credentialing.
Quality assurance
Clinical documentation, review and quality-assurance processes support consistent and accountable care.
Patient safety
Our care pathways emphasise red-flag recognition and escalation when telehealth is not suitable.
Complaints
Feedback and complaints can be raised through our contact channels and escalated where required.
Nurse triage red-flag rules
Regiment Telehealth is not suitable for emergencies. Patients with emergency symptoms are directed to call 000 or attend the nearest emergency department.
- • Chest pain, breathing difficulty, stroke signs → 000 escalation
- • Suicidal ideation or acute crisis → Lifeline 13 11 14 + clinical escalation
- • Severe trauma, bleeding, paediatric red flags → 000 escalation
- • Sepsis indicators → ED referral pathway
Risk management
Our service excludes controlled-drug prescribing, ADHD medication management, medicinal cannabis and complex mental health crisis care. These presentations require appropriate alternative care pathways.